Receptionist

About the Receptionist position

The Receptionist serves as the first impression of Donor Network of Arizona, creating a welcoming and professional experience for visitors, employees, vendors, and community members. This position is responsible for managing front desk operations, supporting office administration, coordinating visitor access, and maintaining a clean, organized, and hospitable environment.

More than a receptionist, this role helps create a positive workplace culture by ensuring guests feel valued, employees receive support, and day-to-day office operations run smoothly. The ideal candidate is customer-service focused, organized, proactive, and energized by helping others.

This role is best suited for someone who is professional, approachable, detail-oriented, adaptable, and passionate about creating exceptional experiences for everyone who interacts with the organization.

• Welcome visitors and create a positive first impression through friendly, professional interactions
• Greet guests, employees, vendors, and community members while providing exceptional customer service
• Manage visitor registration, badge issuance, and sign-out procedures
• Answer and route incoming phone calls in a courteous and professional manner
• Process and distribute incoming mail and packages throughout the organization
• Coordinate outgoing mail and ensure timely delivery and processing
• Maintain inventory of kitchen, beverage, and office supplies
• Order supplies and organize storage areas to support daily operations
• Respond to public inquiries and provide general information about the organization and donation
• Interact with vendors and service providers for maintenance, repairs, and office services
• Report facility-related concerns and assist with follow-up as needed
• Support departments with administrative projects and special assignments as needed
• Perform other duties as assigned in support of organizational operations

Schedule is Monday through Friday 8am - 4:30pm. No remote work.

Every interaction at the front desk is an opportunity to provide outstanding service, support a mission-driven organization, and contribute to an environment that honors donors, serves families, and helps save and heal lives through donation.

Minimum Education

• High School or Equivalent

Skills Required

• Exemplary communication
• Demonstrable empathy, patience and consistency
• Exceptional work ethic – follow through
• Professionalism
• Full view of customer experience – self awareness
• Seamless adaptability / flexibility

Administrative skills required

• Maintain logs
• Organized work flow

Computer skills

• Working knowledge of Windows environment;
• Microsoft Word, Microsoft Excel, Microsoft Team, and Microsoft Power Point

Physical Demands

• Light physical effort (lift/carry up to 20 pounds)
• Mostly sedentary work
• Standing/walking
• Occasionally lifts supplies/equipment
• Occasional reaching, stooping, bending, kneeling, crouching

Working Conditions

• Excellent attendance and punctuality required
• Subject to interruptions