Referral Resource Coordinator

The Referral Resource Coordinator (RRC) manages referral and case activity to ensure follow-up and/or response on site to hospitals occur in a manner that meets NEDS’ mission and best serves donor families. This position participates in a remote work capacity and schedule that provides oversight of new and open referrals and dispatching of staff 24-hours a day, 365 days a year.

Please note: Only candidates with previous OPO experience in a clinical role such as a Donation Coordinator, Critical Responder or Referral Resource Coordinator will be strongly considered.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work remote for a mix of 16 hour and 8 hour shifts, RRCs currently work 2 shifts of 16 hours days and 1 shift of 8 hour overnight a week.
• Ability to communicate effectively and provide good customer service when collaborating with both NEDS team members and key hospital partners in a Critical Care/ICU setting.
• Basic understanding of pathophysiology and critical-care level hemodynamics.
• Ability to read, analyze and interpret electronic medical records of patients receiving ICU-level care to assess donor suitability and type of response necessary (i.e. lab values, diagnoses, medical history)
• Ability to respond to changing needs; prioritize effectively, and to communicate effectively and constructively during times of stress.
• Excellent organizational skills and ability to multi-task cases.
• Adherence to standards of practice.
• Proficiency in Word, Excel, Outlook and the ability to learn NEDS’ internal systems (e.g. True North) and hospital EMRs

EDUCATION AND EXPERIENCE

• Bachelor’s degree preferred;  three to five years’ experience in a related field
• Critical care (hospital or pre-hospital) or OPO experience required.
• Previous OPO experience as a Donation Coordinator or in a position with organ donor referral management strongly preferred.

This is a fully remote position. Candidates must be available to be on site in Waltham, MA for a week for New Hire Orientation.