Manager of Family Services

JOB SUMMARY

The essential job function is to be responsible for planning, directing and coordinating the Family Services department. The manager is responsible for staff development and implementation of continuing education opportunities. Provides administrative direction to the Family Services team to maximize donation potential in our designated service area. Sets the overall tone and direction of the department and family authorization efforts by Life Connection of Ohio (LCO) staff.

KEY RESPONSIBILITIES - Essential Duty or Function

• Maintains the highest standards of professional conduct and interpersonal relationship development; promoting a positive and collaborative work environment.

• Ensures policies are followed in accordance with state and Uniform Anatomical Gift Act (UAGA) statutes. Maintains current knowledge of industry standards and changes in industry regulations and communicates the changes with staff and leadership.

• Assesses family dynamics, availability of hospital support system, and family needs (e.g., cultural, religious, emotional, informational).

• Provide support to family services team throughout the donation process. Administrator on call responsibilities required.

• Evaluate department performance and establish measurable goals to ensure the organization is maximizing the donation opportunities in our hospitals.

• Coordinates professional growth of assigned staff. Recommends recruitment of potential staff applicants; counsels, reviews performance of assigned staff.

• Oversees the management of departmental inventory

• Directs the training and development of assigned staff to retain a motivated professional workforce for LCO. Develops and maintains the training plan and competencies for the team.

• Establishes and maintains process improvement and data development projects, including approach reviews. Held accountable to staff authorization rates as outlined within the LCO strategic plan.

• Establishes and maintains positive and effective communication tools with medical professionals and hospital leadership.

• Fulfills additional individual and departmental directives, obligations and responsibilities, as designated.

• Participates in field observation, error tracking and case reviews, identifying and performing re-training as needed.

• Candidates to stay updated on changes and enhancements to the EMR system. They should be open to learning new features and functionalities as they are introduced.

• Proficiency in using search and retrieval functions within the EMR system is essential.

• User Support: In addition to their own interaction with the EMR system, candidates should be capable of assisting and guiding other clinical staff members in effectively using the system. This may involve providing training or troubleshooting assistance when necessary.