Tissue Ops Coordinator

Summary

The Tissue Operations Coordinator assesses all donor referrals, educates families on tissue/eye donation, obtains authorization for tissue/eye donation and coordinates all tissue donor cases.

Essential Duties & Responsibilities

• Responsibilities of Donor Referral Coordinator

• Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists.

• Assesses and inputs donor eligibility into the Electronic Medical Record (EMR).

• Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).

• Communicates potential eye only cases to eye donor center.

• Obtains authorization for tissue/eye donor cases.

• Enters DRAI interview information into EMR for tissue/eye donor cases and assesses for continued tissue/eye donor eligibility.

• Facilitates communication of information between TAOC, tissue/eye recovery team members, eye donor center, transplant centers, next of kin, couriers, charter airlines, ambulance services, other tissue banks, donor transport, funeral homes, medical examiners/coroners, pathologists, appropriate processor donor screeners, and other OPO staff.

• Coordinates and maintains concurrent documentation of case progression in EMR for all processed tissue/eye donor cases.

• Resolves communication issues and/or notifies appropriate staff.

• Maintains an acceptable authorization rate.

• Serves as a resource for tissue/eye donor families.

• Promotes effective communication between shifts.

• Provides exemplary customer service.

• Works rotating day/night shifts as determined by operational necessity,

• Other duties as assigned.