Approach Coordinator

Position Summary

The Donor Service Center Approach Coordinator is responsible for ensuring the completion of documentation required for authorization and risk assessment associated with ocular tissue donation. This position involves sensitive communication with donor families, collaboration with referral partners such as hospitals, funeral homes, medical examiners, and internal communication with recovery staff. The Approach Coordinator provides compassionate, timely, and accurate service to ensure the donation process aligns with regulatory standards and supports the organization's mission of restoring sight.

Responsibilities

Verify donor registry status prior to family conversation and document findings accurately in approved software systems.

Obtain and document recorded telephone authorization for ocular tissue donation.

Conduct donor risk assessment interviews (DRAI) with an individual or individuals who are knowledgeable of the donor's relevant medical history and social behavior.

Enter referral data and upload telephone recordings and other relevant records into approved software systems.

Participate in quality assurance activities, audits, and continuing education to ensure compliance and professional growth.

Maintain compliance with FDA, EBAA, and all applicable regulatory and organizational standards.

Assist with medical chart reviews and follow-up documentation as assigned.

Support team communication by providing timely updates and collaborating across shifts and regions.

Expectations

Demonstrate accuracy, timeliness, and attention to detail in all work.

Manage multiple priorities effectively while meeting established deadlines.

Maintain professional, empathetic, and effective communication with internal and external stakeholders.

Maintain confidentiality and handle sensitive information with discretion.

Exhibit initiative in identifying needs, solving problems, and improving processes.

Support a culture of collaboration, respect, and accountability.

Demonstrate reliability and follow-through on assigned responsibilities.

Adapt to changing priorities and demonstrate flexibility in a fast-paced environment.

Seek clarification and feedback to ensure understanding of expectations and outcomes.

Uphold the organization's mission, values, and commitment to quality service.