Referral Coordinator

Position Summary

The Donor Service Center Referral Coordinator is responsible for receiving and managing donor referrals, assessing donor eligibility, and coordinating donation logistics for ocular tissue recovery. This position involves collaboration with referral partners such as hospitals, funeral homes, medical examiners, and internal communication with recovery staff. The Referral Coordinator provides timely communication and accurate documentation to ensure the donation process aligns with regulatory standards and supports the organization's mission of restoring sight.

Responsibilities

• Receive, triage, and document all incoming referrals in a timely and professional manner.

• Evaluate donor eligibility based on medical criteria, regulatory guidelines, and organizational protocols.

• Determine donor registry status and document findings accurately in approved software systems.

• Coordinate logistics for recovery procedures, including communication with surgical recovery teams, hospitals, funeral homes, and partner agencies.

• Dispatch surgical recovery staff and ensure complete, accurate documentation.

• Enter referral data and upload telephone recordings and other relevant records into approved software systems.

• Participate in quality assurance activities, audits, and continuing education to ensure compliance and professional growth.

• Maintain compliance with FDA, EBAA, and all applicable regulatory and organizational standards.

• Assist with medical chart reviews and follow-up documentation as assigned.

• Support team communication by providing timely updates and collaborating across shifts and regions.

Expectations

• Demonstrate accuracy, timeliness, and attention to detail in all work.

• Manage multiple priorities effectively while meeting established deadlines.

• Maintain professional, empathetic, and effective communication with internal and external stakeholders.

• Maintain confidentiality and handle sensitive information with discretion.

• Exhibit initiative in identifying needs, solving problems, and improving processes.

• Support a culture of collaboration, respect, and accountability.

• Demonstrate reliability and follow-through on assigned responsibilities.

• Adapt to changing priorities and demonstrate flexibility in a fast-paced environment.

• Seek clarification and feedback to ensure understanding of expectations and outcomes.

• Uphold the organization's mission, values, and commitment to quality service.