Calltaker/Dispatcher

Essential Duties

• Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and other established means of communication

• Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location

• Instructs callers in the performance of urgent procedures before arrival of emergency services, as required using scripted protocols

• Refers citizens' non-emergency calls to the appropriate agencies

• Relays information and contacts appropriate agencies or personnel to resolve routine problems

• Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls

• Receives emergency service telephone calls from primary PSAP (Public Safety Answering Point) for EMS and Fire

• Utilize Computer Aided Dispatch program to verify callers location

• Operates dispatch monitoring and activity consoles and equipment

• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

• Answering and processing of after-hours contracted services

• Utilization of online programs for requests for transportation

Work Environment

• Sitting for prolonged periods of time

• Listening and talking by telephone using finger and wrist dexterity in the operation of a computer terminal, viewing multiple computer screens, and handwriting notations.