Hospital Services Business Analyst

Summary

The Hospital Services Business Analyst role is responsible for serving as the analytical liaison between Quality, Hospital Services, and hospitals regarding hospital performance, process compliance, and opportunities for improvement. This role collects, analyzes, and interprets hospital performance data, identifies trends and performance gaps, and prepares reports and recommendations to support informed decision-making. This role works collaboratively with Hospital Services leadership, identifies patterns in quality findings, support root-cause analysis, tracks improvement initiatives, and evaluates outcomes to strengthen hospital partnerships, improve process consistency, and enhance donation outcomes.

The Hospital Services Business Analyst is ideal for a team member who can balance day-to-day operational support with forward-thinking project work and team leadership. This role ensures alignment with GOLA's mission by promoting effective hospital partnerships, monitoring hospital performance metrics, and supporting continuous process improvement in collaboration with Hospital Services staff to enhance donation outcomes.

Essential Job Functions and Responsibilities

• Communication

• Partner with leadership to roll out new processes, tools, and service models

• Collaborate closely with GOLA quality department for hospital process review process and accuracy

• Support delivery and standardization of hospital education efforts related to quality performance and hospital improvement

• Provide ongoing coaching, mentoring, and performance feedback to staff

• Support recruitment, onboarding, and training of new employees

• Partner with leadership on performance evaluations and development planning

• Time Management

• Lead and execute hospital development quality projects aligned with GOLA strategic priorities

• Track progress and provide updates on key initiatives and outcomes

• Promote consistency in how services are delivered across hospitals

• Ability to travel up to 30% to all designated services areas

• Attention to Detail

• Monitor key metrics (referrals, family interactions, hospital interferences, variances) and hold team accountable to performance expectations

• Ensure documentation accuracy and consistency across the team

• Oversee medical record reviews, data collection, and documentation accuracy

• Ensure compliance with referral processes, authorization procedures, and follow-up requirements

• Monitor staff adherence to policies, procedures, and regulatory standards

• Ensure alignment with GOLA policies, regulatory requirements, and best practices

• Problem-Solving

• Identify areas for improvement within GOLA's interdepartmental teams where it relates to hospital performance

• Use data to guide coaching, prioritize focus areas, and drive results

• Analyze hospital performance data and identify opportunities to improve donation processes

• Lead case reviews and implement process improvement strategies

Performs other job-related duties as assigned that are consistent with the purpose of the role.

Education, Experience, and Licensing Requirements

• Bachelor's degree in business, data analytics, marketing, life sciences, communications, social work, counseling, ministry, or related field is required. A combination of alternative education and experience may be considered in lieu of the formal education requirements.

• Minimum of 1 year of experience in critical care or ICU setting is preferred.

• Minimum of 2 years of leadership experience in healthcare, OPO, physician relations, or related field is preferred.

• Current Driver's License is required and maintained with an acceptable driving record as defined by policy.

Compliance

• This position is classified as OSHA Bloodborne Pathogens Exposure Category I. Employees in this role routinely perform job duties that may involve direct contact with blood, bodily fluids, or other potentially infectious materials (OPIM). Appropriate use of Personal Protective Equipment (PPE) is required at all times.

• Employees will receive mandatory training on bloodborne pathogens, safe work practices, and proper PPE usage. Employees must comply with all applicable federal, state, and local laws, accreditation requirements, and organizational policies.

• This role requires compliance with HIPAA and all confidentiality standards related to patient, donor, employee, and organizational information. Employees must safeguard all confidential information and disclose it only as permitted by law and organizational policy.

Other

Gift of Life Alliance maintains a policy of nondiscrimination with employees and applicants for employment. No aspect of employment will be influenced in any manner by race, color, religion, sex, age, national origin, physical or mental disability, genetics, sexual orientation, gender identity, gender expression, or any other basis prohibited by statute. In addition to federal law requirements, GOLA complies with applicable state and local laws governing nondiscrimination in employment in every location in which GOLA has staff.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of responsibilities, duties, or skills required. Job duties may change at any time with or without notice. Nothing in this description constitutes a contract of employment, and employment remains at-will.