Donor Family Aftercare Coordinator

The Donor Family Aftercare Coordinator assists with meeting the needs of programs regarding post donor case bereavement support to donor families.

ESSENTIAL JOB FUNCTIONS

General Responsibilities

• Becomes knowledgeable about organ, eye, and tissue donation and the transplantation field.

• Provides bereavement and grief resources to families.

• Facilitates correspondence between donor families and recipients.

• Participates in the planning of donor family events and celebrations.

• Helps with planning of special projects for donor families.

• Collaborates closely with the Director, External Affairs and members of the Aftercare team.

• Adheres to quality standards and legal compliance with regulatory and accreditation agencies (AOPO, OPTN, CMS, etc.).

Bereavement Support

• Delivers grief and bereavement support for LifeCenter Northwest donor families.

• Assists with all post donor case family follow-up, including required mailings, phone calls, written correspondence, answering donor family questions, etc.

• Ensures donor families have accurate, real-time access to information about bereavement support via our website, printed collateral, email, and over the phone.

• Takes lead responsibility for facilitating donor family and transplant recipient communication in collaboration with transplant centers and other Organ Procurement Organizations, ensuring timely response to requests, and quality documentation.

• Takes lead responsibility for organizing (including external communications) and facilitating monthly Correspondence Workshops offered to donor families and recipients served in LifeCenter's donation service area.

• Takes lead responsibility for requesting and managing recipient outcomes from transplant centers to facilitate sharing this information with donor families.

• Provides support in coordinating the donor family quilt program and managing inventory.

• Takes part in virtual support groups and in-person supportive gatherings as is available.

Communications and Events

• Provides support to the Director, External Affairs and Donor Family Aftercare Events Specialist on the execution of donor family events.

• Monitors the Donation Community Facebook group and supports website auditing.

Documentation and Data Management

• Ensures accurate and timely documentation of all family support interactions including, but not limited to, iTransplant.

• Provides database management support to Aftercare programs.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to learn and understand applicable local/state/federal regulations.

• Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources are necessary.

• Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, good problem-solving skills.

• Personal and interpersonal skills, i.e., clarity, diplomacy, consideration, sensitivity, confidentiality, and the ability to collaborate.

• Excellent written and verbal skills, including the ability to prepare correspondence, manuals, and presentations with minimal supervision.

• Ability to analyze and assess situations and create solutions.

• Advanced knowledge of personal computers with at least intermediate and preferably advanced skills in Outlook, Word, Excel, MS Project, Power Point, and other comparable software programs.

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

• Integrity: We are trustworthy, reliable, respectful, and accountable.

• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.

• Courage: We take personal responsibility and face challenges head-on.

• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.