Hospital Relations Liaison - Fox Valley Area - Organ Donation

Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Serve as a trusted partner to hospitals across Northeast and Lakeshore Wisconsin while helping save and heal lives through organ donation.

The Hospital Relations Specialist serves as the primary liaison between Versiti Organ Donation and hospitals throughout the region, including Appleton, Chilton, New London, Manitowoc, Two Rivers, Sheboygan, Sturgeon Bay, and surrounding communities. In this relationship-focused role, you will build strong partnerships with physicians, nurses, hospital leaders, and community stakeholders to support organ donation efforts across the donation service area.

As the primary contact for assigned hospitals, you will work to increase donation referrals, support clinical teams during donation cases, provide education and training, and ensure compliance with regulatory requirements. Through your efforts, you will help strengthen donation programs and support the lifesaving mission of organ and tissue donation.

Regular travel throughout the service area is required to build relationships, provide education, and support hospital partners.

What You'll Do

Develop Hospital Partnerships

• Build and maintain collaborative relationships with clinicians, physicians, hospital leadership, and key stakeholders.

• Serve as a trusted resource and advocate for organ donation programs within assigned hospitals.

Drive Donation Outcomes

• Implement strategies to increase organ and tissue donation referrals and donor opportunities.

• Conduct hospital rounds and develop targeted plans to strengthen donation performance.

Serve as the Hospital Liaison

• Support Versiti clinical staff and hospital teams during active donation cases.

• Facilitate communication, address concerns, and help ensure a seamless donation process.

Ensure Regulatory Compliance

• Review donation-related records and practices to ensure compliance with CMS, Joint Commission, and other regulatory requirements.

• Follow up with hospital partners regarding process improvements and compliance opportunities.

Lead Education & Training

• Coordinate and deliver educational programs for hospital staff, physicians, residents, EMS personnel, and community partners.

• Develop educational materials and support donation awareness initiatives.

Support Community Outreach

• Represent Versiti at donor family events, awareness campaigns, volunteer recognition programs, and community outreach activities.

Contribute to Quality Improvement

• Identify opportunities to enhance donation processes, hospital engagement, and referral practices.

What You'll Bring

Education

• Bachelor's degree required.

• An equivalent combination of education and related experience (3+ years) may be substituted for a degree with Human Resources approval.

Experience

• Three or more years of experience in sales, marketing, healthcare, social services, education, business development, or other relationship-driven roles.

• Experience building partnerships, influencing stakeholders, and delivering presentations is highly desirable.

• Strong problem-solving, organizational, and project management abilities.

• Comfortable presenting to groups and leading educational sessions.

• Proficiency with Microsoft Office and CRM/database systems.

• Valid driver's license and ability to travel regularly throughout the service area.

Why Join Versiti Organ Donation?

This is an opportunity to combine relationship building, healthcare collaboration, education, and community impact in a mission-driven role. Every partnership you build and every improvement you help implement has the potential to increase donation opportunities,

Total Rewards Package

CompensationThe target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• Develops, implements, and maintains annual hospital development plans with assigned hospitals.

• Implements the most appropriate activities directed toward increasing rates of organ and tissue donation at hospitals within the DSA based on assessment of hospital donation data, such as hospital rounds.

• Establishes and continually improves collaborative working relationships and communication with key hospital staff/customers; acts as a resource and facilitates meetings and follow-up on donation related issues and goals.

• Works collaboratively with the VOT clinical staff on donation cases, serving as the point of contact with the hospital staff to facilitate communication, resolution of issues, and a smooth overall process throughout the organ donation process.

• Maintains hospital donation records in order to document demographics and other pertinent information and performs hospital donation record reviews to assess hospital compliance with regulatory mandates (in coordination with VOT clinical staff as needed); follows up with hospitals on compliance issues.

• Coordinates, leads, and/or participates in education activities, events, and meetings for hospital administration and staff involved in organ procurement and recovery; develops educational materials as needed.

• Develops, conducts, and/or participates in community education and awareness programs/meetings for community health care professionals and the public regarding organ donation.

• Accurately completes all appropriate donation documentation forms in a timely fashion.

• Participates in the general orientation and training of newly hired OPO personnel.

• Coordinates and/or participates in various donation-related community activities/events as assigned such as the organ donor awareness month, donor family celebrations, and VOT volunteer recognition events.

• Contributes to quality assurance activities.

• Supports and demonstrates a customer service commitment to internal and external customers through adherence to Versiti customer service standards and processes.

• Maintains competence through attendance at mandatory and other job-related educational opportunities.

• Actively participates in Lean and continuous improvement activities.

• Understands how applicable laws, regulations, standards, policies and procedures impact specific job responsibilities and functions and performs assigned job functions in accordance with them to include those set forth by the AOPO (Association of Organ Procurement Organizations).

• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification

• Understands and performs in accordance with all applicable regulatory and compliance requirements

• Complies with all standard operating policies and procedures

Qualifications

Education

• Bachelor's Degree from an accredited college or university required

• Equivalent combination of education and related experience (3-5 yrs) may be substituted for the degree with the approval of Human Resources required

Experience

• 4-6 years Minimum of 3-5 years’ relevant experience such as sales, marketing, social services, or professional education required

• Health care experience preferred

Knowledge, Skills and Abilities

• A strong customer service focus with effective relationship-building skills required to work in partnership with various levels of hospital staff and community organizations required

• Excellent interpersonal communication and conflict resolution skills including the ability to communicate and collaborate with others in challenging and stressful situations required

• Effective organizational skills with the ability to prioritize and handle multiple tasks at one time while maintaining attention to detail required

• Flexibility and dedication for handling a demanding, irregular schedule under pressure to meet deadlines required

• Ability to work independently as well as in a team environment required

• Effective problem solving and decision-making skills which demonstrate good judgment required

• Proficiency in Microsoft Word, Excel and PowerPoint; familiarity with database systems required

• Valid Wisconsin Driver’s License and access to a vehicle required

Tools and Technology

• Personal Computer (desk top, lap top, tablet). required

• General office equipment (computer, printer, fax, copy machine). required

• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required

• Smartphone required

• Pager required

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