Medical Examiner & Funeral Home Liaison

Summary

In alignment with Gift of Life Michigan’s core purpose and core values, the Medical Examiner/Funeral Home Liaison establishes and maintains good working relationships with forensic and funeral industry professionals in our service area to enhance and improve a collaborative environment that fosters donation opportunities while preserving the respective needs of the customers.

Duties & Responsibilities

The following duties and responsibilities are stated in broad terms and not intended to be inclusive.  Those in bold are essential duties of the position:

• Establish, maintain, and strengthen relationships with both Medical Examiner offices and Funeral Homes throughout the assigned service area through outreach, education, service recovery, and relationship development activities.

• Develop, negotiate, and maintain working agreements and contracts with Medical Examiner offices in accordance with Michigan law.

• Serve as a resource to all Gift of Life staff regarding Medical Examiner and Funeral Home processes, relationships, concerns, and operational issues which may include providing training, attending other department meetings as needed.

• Analyze and utilize operational, referral, authorization, and donation data to identify opportunities for stakeholder education, process improvement, and relationship development.

• Prepare and present stakeholder-specific data, outcomes, metrics, and performance reports to Medical Examiner offices, Funeral Homes, and internal stakeholders to support collaboration and continuous improvement.

• Maintain programs that generate electronic referrals of non-hospital deaths.

• Participate in ongoing Medical Examiner and Funeral Home educational programs, displays, conferences, and exhibits.

• Meet annual performance goals and objectives.

• Perform other duties as assigned.