Triage Coordinator

Summary

In alignment with Gift of Life Michigan’s core purpose and core values, the Triage Coordinator (TC) oversees all dispatch activity and referral management prior to approach within the Donation Logistics Department. The TC determines appropriate timing and resource allocation during case investigation, ensures referral timeliness standards are met and assigns the appropriate staff for the donation approach.

Duties & Responsibilities

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive.  Those in bold are essential duties of the position:

Oversee referral case activities and manage referral logistics to approach using the organizational dashboard.

Coordinate resources and logistics for organ referral activity, including needs for staff utilization and dispatch, to ensure timely responses on all active referrals.

Accurately document all required information into Gift of Life’s EMR including coding, imminent and eligible outcomes.

Initiate authorization or pause conversation with family and/or hospital staff related to organ donation.

Perform other duties as assigned.