Family Services Coordinator

Responsible for coordinating the authorization process by assessing family needs and communicating/interacting with families to obtain authorization for organ and tissue donation. This includes providing families with informed authorization and completing the medical and social history process.

ESSENTIAL JOB FUNCTIONS

DONOR FAMILY INTERACTIONS

• Evaluates potential donors and assists referring staff.

• Maintains an on-call schedule of approximately twelve to fifteen 24-hour call days per month (50% call).

• Responds timely to hospitals (within one hour to local hospitals) when dispatched.

• Travels to satellite locations to evaluate potential donors and speak with families as requested by Administrators On Call (AOCs).

• Manages donation activities and responsibilities in a timely manner.

• Assesses family dynamics and coordinates with hospital team a planned, compassionate, family-focused donation discussion.

• Coordinates authorization process and offers donation opportunity/hold donation conversation with legal authorizing individual.

• Provides authorization disclosure to legal authorizing individual/legal next-of-kin (LNOK)

• Obtains accurate and complete donor medical/social history (Donor Risk Assessment Inventory) from authorizing individual/LNOK and other appropriate historians.

• Supports Donor Families/LNOK/Legal Authorizing Individual throughout and after the donation process, as needed.

• Able to advocate for donation and brain death testing to maximize outcomes.

• Communicates assessments, actions, and plans to the Administrator on Call and to other FSCs on shared cases.

• Effectively maintains an average authorization rate of 65% after completion of the orientation/onboarding period. A Non-FPA authorization rate under 40% or 10% below the Family Services Coordinators’ team average is considered unsatisfactory.

DONOR FAMILY COORDINATION

• Assists with donor family inquiries and requests and assures response within established timeframes.

• Provides support to the Donor Family team regarding memorial and donor family events as needed.

• Remains cognizant of local and national issues regarding donation and transplantation.

• Provides support to the Hospital Services department regarding authorization and donor family care as needed.

• Ensures coverage of donor family related phone calls, viewings, visits and inquiries when Donor Family Coordinator is unavailable.