Hospital Services Coordinator

Responsible for the implementation of hospital support services such as referral tracking, strategic planning, relationship management and delivery of educational programs in assigned hospitals.

ESSENTIAL JOB FUNCTIONS

HOSPITAL SERVICES

• Maintains hospital services operational records and reports.

• Maintains and develops effective working relationships with hospital contacts and physicians.

• Maintains current knowledge of hospital structure, inter-relationships between departments and functions.

• Knowledge of federal and state laws/ regulations related to the donation process and assist hospitals with policy assessment and revision.

• Maintains in-depth knowledge of organ and tissue donation process and donor criteria including donation after circulatory death (DCD) and brain death/Death by Neurologic Criteria (DNC).

• Skilled in written and verbal communication considering perspective of audience to achieve purpose and goals.

• Ability to gather, analyze and present relevant hospital data to identify critical issues and trends and develop appropriate solutions.

• Effectively communicates opportunities for improvement and celebrates successes with assigned hospitals.

• Skilled in developing and delivering presentations to large groups with ease and confidence.

• Collaborates with assigned hospitals to create SWOT (strength/weakness/opportunity/threat) analysis and identifies critical issues to develop effective annual strategic plans.

• Ability to successfully work in a multi-disciplinary team environment.

• Demonstrates ability to work and plan effectively with organ procurement and family services partners.

• In partnership with hospital leader, organizes and leads Donor Advisory Council and/or Donation Oversight Committee with hospital stakeholders to review outcomes, identify and work on opportunities for improvement and celebrate successes.

• Holds impactful and routine After Action Reviews with key physicians, hospital leaders and frontline healthcare staff.

• Collaborates effectively with Donation Potential Analyst to ensure comprehensive and consistent delivery of mortality data to hospitals and/or donation committees.

• Conducts frequent hospital rounding on open organ referrals in critical care units to assess clinical status and develop collaborative plan.

• Demonstrates ability to communicate sensitive information effectively with all levels of hospital staff.

• Advocates for the mission through celebratory, awareness and recognition events.

• Participates in onboarding new physicians and residents to organ donation process and provides ongoing physician education.